Frequently asked questions

Updated: March 15, 2026 1. Reporting Issues Customers must report any shipment issues such as missing packages or damage within 48 hours of delivery. Claims may require supporting documentation including: Photos of the package or damage Invoice or proof of item value Tracking information 2. Lost Shipments If a shipment is confirmed lost while under GoBox Logistics’ custody, compensation may be provided based on the declared value of the item, subject to verification. 3. Damaged Items Claims for damaged items will be reviewed on a case-by-case basis. GoBox Logistics is not responsible for damage caused by: The original seller or carrier Poor packaging by the sender Manufacturer defects 4. Refunds Shipping and service fees are generally non-refundable once services have been rendered. Refunds may be considered in exceptional circumstances at the discretion of GoBox Logistics. 5. Investigation Period Claims may require an investigation period to verify shipment details before any resolution is provided.

Updated: August 20, 20261. Acceptance of TermsBy creating an account or using the services provided by GoBox Logistics, you agree to comply with and be bound by these Terms and Conditions. These terms govern the use of our package forwarding, shipping, and delivery services.2. Account RegistrationCustomers must provide accurate and complete information when registering for a GoBox Logistics account.You are responsible for:• Maintaining the confidentiality of your account credentials• Ensuring that all information provided is accurate and up to date• All activities conducted under your accountGoBox Logistics reserves the right to suspend or terminate accounts that contain false or misleading information.3. Package HandlingGoBox Logistics provides package forwarding and delivery services for items shipped to our warehouse.Customers agree that:All shipments must comply with Jamaican import regulations and lawsPackages may be opened or inspected if required by customs or security proceduresGoBox Logistics is not responsible for delays caused by shipping carriers, customs processing, or regulatory inspections4. Prohibited ItemsCustomers may not ship prohibited or restricted items through GoBox Logistics.These include, but are not limited to:Illegal drugs or controlled substancesFirearms, ammunition, or weaponsExplosives or hazardous materialsPerishable itemsCounterfeit goodsAny items prohibited under Jamaican lawGoBox Logistics reserves the right to refuse or dispose of any prohibited shipment.5. Customs and DutiesCustomers are responsible for:Properly declaring the value and contents of shipmentsPaying all applicable customs duties, taxes, and regulatory feesPackages valued over $100 USD may be subject to inspection and customs duties assessed by Jamaica Customs.GoBox Logistics may charge additional service fees associated with customs processing or falsification of item values.6. Service Charges and FeesShipping fees are calculated based on weight, shipment type, and applicable service charges.Additional charges may include:Customs processing feesStorage fees for uncollected packagesDelivery feesHandling charges for oversized or special itemsAll fees must be paid before packages are released or scheduled for delivery.7. Delivery ServicesPackages that arrive at our warehouse will be processed and updated in the customer dashboard.Customers may schedule delivery for packages that have reached the appropriate status.Delivery timelines may vary based on location, logistics scheduling, and operational factors.8. Storage PolicyPackages may be stored for a limited time after arrival.GoBox Logistics reserves the right to charge storage fees for packages that remain unclaimed beyond the designated storage period.Packages that remain unclaimed for extended periods may be disposed of in accordance with company policy.9. Loss or DamageWhile GoBox Logistics takes reasonable care in handling shipments, we are not responsible for:Damage caused by the original carrier or sellerManufacturer defects or packaging issuesDelays caused by customs inspectionsClaims for lost or damaged items must be submitted within a reasonable timeframe after delivery.10. Limitation of LiabilityGoBox Logistics’ liability for lost or damaged shipments is limited to the declared value of the item, subject to verification and applicable claim procedures.We are not liable for indirect, incidental, or consequential damages.11. Service InterruptionsGoBox Logistics may suspend or modify services due to:Operational requirementsRegulatory changesCircumstances beyond our controlWe will make reasonable efforts to notify customers of significant service disruptions.SMS Messaging TermsBy opting in to GoBox Logistics SMS notifications, you agree to receive transactional and service-related text messages from GoBox Logistics regarding package arrivals, package status, delivery updates, payment reminders, outstanding balances, invoice or documentation requests, and account-related notices.Message frequency varies based on your account and package activity. Message and data rates may apply.Reply STOP to opt out of SMS messages. Reply HELP for help. You may also contact GoBox Logistics Customer Care at support@shipgobox.com or (876) 315-7331.Consent to receive SMS messages is not a condition of purchasing goods or services.Carriers are not liable for delayed or undelivered messages.Mobile phone numbers and SMS opt-in consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.See our Privacy Policy for additional information regarding how GoBox Logistics handles customer information.Changes to TermsGoBox Logistics reserves the right to update or modify these Terms and Conditions at any time.Continued use of our services constitutes acceptance of the revised terms.Contact InformationFor questions regarding these Terms and Conditions, please contact:GoBox LogisticsCustomer SupportEmail: support@goboxlogistics.comWebsite: www.shipgobox.comPhone: (876) 315-7331

Updated: August 20, 2026Information We Collect GoBox Logistics collects information necessary to provide shipping and account services. This may include: We may also collect technical information such as IP address and browser type when you use our website.NameEmail addressPhone numberDelivery addressTRN (Tax Registration Number) when required for customs clearanceShipment details such as package description, value, and tracking numbers How We Use Your Information Your information is used to:Create and manage your GoBox accountProcess and track shipmentsCommunicate shipment updatesSchedule deliveriesComply with customs and regulatory requirementsImprove our services and website experience Sharing of Information GoBox Logistics may share customer information with: Your information will not be sold or shared with third parties for marketing purposes.Jamaica Customs or other regulatory authoritiesPayment processing providers Data Security We implement reasonable security measures to protect customer data from unauthorised access, disclosure, or misuse. However, no online system can guarantee complete security. Customer Responsibilities Customers are responsible for maintaining the security of their account login credentials. GoBox Logistics is not responsible for unauthorised access caused by shared or compromised passwords. SMS, Mobile Messaging & Communication Consent GoBox Logistics may send customers transactional and service-related communications concerning their GoBox account, packages, deliveries, payments, balances, invoices, customs documentation, and other services requested by the customer. Customers who separately opt in to SMS/text messaging may receive text messages at the mobile telephone number they provide. SMS consent is optional and is not a condition of purchasing or using GoBox services. Message frequency varies depending on package activity, account activity, deliveries, payments, and other service-related events. Message and data rates may apply. Customers may opt out of SMS messages at any time by replying STOP. Customers may reply HELP for assistance. After opting out, the customer will no longer receive SMS messages from that messaging programme unless they opt in again. GoBox Logistics does not share, sell, rent, or provide mobile phone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes. Mobile information and messaging consent are used only to provide the communications and services requested by the customer. GoBox may use service providers acting on its behalf to deliver communications, but those providers may not use customer mobile information or messaging consent for their own marketing or promotional purposes. Customers may separately choose other communication methods, including email, WhatsApp, and telephone calls, through their GoBox account settings. Updates to This Policy GoBox Logistics may update this Privacy Policy periodically. Continued use of our services indicates acceptance of any updates.

Updated: March 15, 2026 How long will GoBox store my packages? GoBox will store your packages free of charge for up to 7 days after they become available. Packages may remain in storage for a maximum of 21 days. When do storage fees begin? Storage fees begin on Day 8 after your package becomes available. A storage fee of $50 per day will be applied automatically to your account until the package is collected or delivery is scheduled. How are storage fees charged? Storage fees are automatically added to your package balance. These charges must be paid before the package can be delivered. What happens if my package remains uncollected after 21 days? Packages that remain unclaimed after 21 days may be auctioned or otherwise disposed of in order to recover the costs incurred by GoBox for receiving, processing, and storing the shipment. Will I be notified before storage fees begin? GoBox may send notifications or reminders regarding packages that remain in storage, but customers are responsible for monitoring their package status in their account dashboard. How can I avoid storage fees? To avoid storage fees, you should schedule delivery as soon as your package becomes available in your account dashboard.

Last Updated: April 29, 2026 Our Commitment to Your Security At GoBox Logistics, protecting your personal information and payment data is our top priority. We've implemented comprehensive security measures to safeguard your data at every step of your shipping journey. How We Protect Your Information 🔒 Payment Card Security We are PCI DSS Compliant - GoBox Logistics complies with Payment Card Industry Data Security Standards (PCI DSS), the highest security standard for protecting payment card information. What this means for you: Encrypted Transactions - All credit card data is encrypted during processing Never Stored - We never store your complete credit card number, CVV code, or PIN Secure Display - Card numbers are always masked (showing only first 6 and last 4 digits) Trusted Processors - We use PCI-compliant payment processors only Example: Your card displays as: 1234 56XX XXXX 7890 🔐 Data Protection Measures We protect your information through: Encryption All sensitive data is encrypted both in storage and during transmission Industry-standard encryption protocols protect your information Access Control Strict limits on who can access customer information Only authorized employees with legitimate business need All staff undergo background checks and security training Physical Security Warehouse and office facilities have restricted access Surveillance systems monitor sensitive areas Visitor escorts required in data processing areas Regular Monitoring Continuous system monitoring for threats What Information We Collect We collect only the information necessary to provide our services: Personal Information Name, email address, phone number Delivery address in Jamaica Tax Registration Number (TRN) for customs clearance Shipment Information Package descriptions and values Tracking numbers and customs declarations Delivery preferences Payment Information Processed securely through third-party PCI-compliant systems We do not have access to your complete card details How We Use Your Information Your information is used exclusively for: ✓ Creating and managing your account ✓ Processing and tracking shipments ✓ Customs clearance and compliance ✓ Scheduling deliveries ✓ Communicating shipment updates ✓ Processing payments securely ✓ Improving our services We never sell your information to third parties for marketing purposes. Who We Share Information With We share information only when necessary to provide our services: Required Sharing Jamaica Customs - For legal clearance requirements Payment Processors - PCI-compliant payment services Deliver Driver - To deliver your packages Customs Brokers - When required for processing Third-Party Security All service providers are: Contractually obligated to protect your data Required to use information only for authorized services Subject to regular PCI compliance verification (where applicable) Data Retention & Disposal How Long We Keep Your Data Active Accounts: While your account is active Transaction Records: 7 years (legal/tax requirements) Shipment History: 3 years (customer service) Secure Disposal When data is no longer needed: Electronic Data: Permanently deleted using secure deletion methods Physical Documents: Cross-cut shredded or destroyed Storage Media: Degaussed or physically destroyed Your Rights & Privacy You Have the Right To: Access - Request a copy of your personal information Correct - Update inaccurate or incomplete data Delete - Request account deletion (subject to legal requirements) Portable - Receive your data in a portable format How to Exercise Your Rights 📧 Email: support@shipgobox.com 📝 Subject Line: "Data Privacy Request" ⏱️ Response Time: Within 30 days Security Breach Notification In the unlikely event of a data breach: We Will: Investigate and contain the breach immediately Notify affected customers within 72 hours Report to relevant authorities as required by law Provide guidance on protecting yourself Implement additional security measures You Will Receive: What information was affected When the breach occurred What we're doing to resolve it Steps you can take to protect yourself Contact information for questions Your Responsibilities To help us protect your information: ✓ Do: Provide accurate information when registering Update your details when they change Keep your password secure and confidential Use strong, unique passwords Monitor your account for suspicious activity Report any security concerns immediately ✗ Don't: Share your account password with others Use public computers without logging out Provide false customs declarations Click suspicious links in emails claiming to be from us Employee Access & Training Limited Access: Only authorized employees access customer data Access granted on a need-to-know basis All access is logged and monitored Security Training: All employees undergo background checks Annual security awareness training required Signed confidentiality agreements mandatory Physical Security Measures At Our Facilities: Package Security Restricted-access warehouse 24/7 surveillance systems Tamper-evident storage Regular security inspections Network & System Security We Maintain: Regular security updates and patches Quarterly vulnerability scans Encrypted data transmission Secure backup systems Customs & TRN Protection Your TRN (Tax Registration Number) How We Protect It: Encrypted storage Shared only with Jamaica Customs (as required by law) Never used for unauthorized purposes Access limited to customs processing staff Deleted upon account closure (unless legally required) Why We Need It: Legal requirement for customs clearance Ensures proper tax compliance Speeds up processing of your shipments Third-Party Service Providers We work with trusted partners who meet our security standards: Payment Processors PCI DSS Level 1 compliant Annual compliance validation Encrypted transaction processing Delivery Drivers Secure tracking systems Limited access to customer data Contractual data protection obligations Technology Providers Secure hosting and infrastructure Regular security audits Data encryption and backup Available Upon Request: Full list of current service providers Updates to This Policy We May Update This Policy: To reflect service changes To meet new legal requirements To improve security measures When We Update: "Last Updated" date changes Major changes communicated via email Continued service use = acceptance of updates We recommend reviewing this policy periodically. Cookies & Website Security What We Use: Session cookies (keep you logged in) Analytics cookies (improve website) Security cookies (prevent fraud) Your Control: Manage cookies in browser settings Disabling may affect functionality Essential security cookies always active Children's Privacy GoBox Logistics services are intended for adults (18+). We do not knowingly collect information from children under 13. If we discover such data, it will be deleted immediately. International Data Transfers Your data is primarily stored and processed in Jamaica. Compliance & Standards GoBox Logistics Complies With: ✓ PCI DSS - Payment Card Industry Data Security Standards ✓ Jamaican Law - Local data protection and privacy regulations ✓ Industry Standards - Best practices for logistics and shipping Security Incident Reporting If You Notice Suspicious Activity: 🚨 Immediate Action Required: Change your password immediately Contact us at support@shipgobox.com Subject line: "Security Issue - Urgent" Describe what you noticed We Will: Investigate immediately Secure your account Guide you through next steps Monitor for further suspicious activity Questions & Contact Information General Privacy Questions 📧 Email: support@shipgobox.com 📞 Phone: (876) 315-7331 🌐 Website: www.shipgobox.com Data Privacy Requests 📧 Email: support@shipgobox.com 📝 Subject: "Data Privacy Request" Security Concerns 📧 Email: support@shipgobox.com 📝 Subject: "Security Issue - Urgent" Business Hours 🕒 Monday - Saturday: 6:00 AM - 9:00 PM Our Promise to You At GoBox Logistics, we promise to: Protect your information with industry-leading security Be transparent about how we use your data Respect your privacy rights Notify you immediately if anything goes wrong Continuously improve our security measures Never sell your information to third parties Your trust is our most valuable asset. We take that responsibility seriously. Additional Security Tips Protect Yourself Online: Strong Passwords Use 8+ characters with mixed case, numbers, symbols Don't reuse passwords across sites Change passwords every 90 days Never share with anyone Email Security Verify sender before clicking links Look for official @shipgobox.com domain Be suspicious of urgent requests for information We'll never ask for your password via email Account Monitoring Check your dashboard regularly Review all transactions Report unauthorized packages immediately Keep contact information current Phishing Awareness We'll never ask for credit card details via email Legitimate emails come from @shipgobox.com only When in doubt, call us directly at (876) 315-7331 Legal Disclaimer This policy provides an overview of our security and privacy practices. For complete terms and conditions, please see our: Terms & Conditions Privacy Policy Storage Policy Governing Law This Information Security & Privacy Policy is governed by the laws of Jamaica. Any disputes will be resolved in accordance with Jamaican law. Last Updated: April 29, 2026 Effective Date: April 29, 2026 © 2026 GoBox Logistics. All rights reserved.