Privacy Policy

Updated: August 20, 2026

1. Information We Collect

   
   

   GoBox Logistics collects information necessary to provide shipping and account services.

   
   

   This may include:

   • Name

   • Email address

   • Phone number

   • Delivery address

   • TRN (Tax Registration Number) when required for customs clearance

   • Shipment details such as package description, value, and tracking numbers

   
   

   We may also collect technical information such as IP address and browser type when you use our website.

2. How We Use Your Information

   
   

   Your information is used to:

   • Create and manage your GoBox account

   • Process and track shipments

   • Communicate shipment updates

   • Schedule deliveries

   • Comply with customs and regulatory requirements

   • Improve our services and website experience

3. Sharing of Information

   
   

   GoBox Logistics may share customer information with:

   • Jamaica Customs or other regulatory authorities

   • Payment processing providers

   
   

   Your information will not be sold or shared with third parties for marketing purposes.

4. Data Security

   
   

   We implement reasonable security measures to protect customer data from unauthorised access, disclosure, or misuse.

   
   

   However, no online system can guarantee complete security.

5. Customer Responsibilities

   
   

   Customers are responsible for maintaining the security of their account login credentials.

   
   

   GoBox Logistics is not responsible for unauthorised access caused by shared or compromised passwords.

   
   

6. SMS, Mobile Messaging & Communication Consent

   
   

   GoBox Logistics may send customers transactional and service-related communications concerning their GoBox account, packages, deliveries, payments, balances, invoices, customs documentation, and other services requested by the customer.

   
   

   Customers who separately opt in to SMS/text messaging may receive text messages at the mobile telephone number they provide. SMS consent is optional and is not a condition of purchasing or using GoBox services.

   Message frequency varies depending on package activity, account activity, deliveries, payments, and other service-related events. Message and data rates may apply.

   
   

   Customers may opt out of SMS messages at any time by replying STOP. Customers may reply HELP for assistance. After opting out, the customer will no longer receive SMS messages from that messaging programme unless they opt in again.

   
   

   GoBox Logistics does not share, sell, rent, or provide mobile phone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

   
   

   Mobile information and messaging consent are used only to provide the communications and services requested by the customer. GoBox may use service providers acting on its behalf to deliver communications, but those providers may not use customer mobile information or messaging consent for their own marketing or promotional purposes.

   
   

   Customers may separately choose other communication methods, including email, WhatsApp, and telephone calls, through their GoBox account settings.

   
   

7. Updates to This Policy

   
   

   GoBox Logistics may update this Privacy Policy periodically. Continued use of our services indicates acceptance of any updates.